Yes! You’ll receive a digital preview within 48 hours of ordering. You can request as many edits as you like — we only move to production when you approve.

Bright, high-quality images with good lighting work best. You can also upload multiple images, and our team will help choose the most suitable one.

Absolutely! Whether you want to combine people, pets, or both — just upload the separate photos and leave a note. We’ll merge them into one design.

Preview: Within 48 hours
Revisions: As fast as you reply
Production: 1–3 days
Shipping: 3–5 days across the EU

We typically deliver within 5–10 business days from the order date.

Because each piece is custom-made, we don’t accept cancellations once we start drawing. But you’re protected with unlimited revisions — we won’t embroid anything you're not happy with.

Yes — every portrait is drawn by a real artist from scratch. We don’t use auto-filters or AI templates.

Not at all. We draw couples, families, memorials, even homes — anything that means something to you.